The plan should address at least the following areas:
• The objectives of the facility’s information system in terms of how it should support the needs of each AMC stakeholder group (define these groups and develop specific information requirements of each).
o Internal needs will include at least: store business processes and operations, decision making by employees and managers, strategies to gain competitive advantage, store human resource needs, etc
o External needs will include at least: reporting and interface to Acme corporate, meeting Mexican and US government regulatory requirements, fulfillment of supplier and customer expectations in this business sector in Mexico City, etc
• An overview of the information system design for the store including hardware, software, processing/procedures and staffing recommendations.
• Maintenance and future improvements of the system.
• A planning budget for the above.
- Training required.
Remember that AMC is part of a substantial chain of such stores. Acme corporate will have (hypothetical) standards, policies and expectations with which Acme Mexico City (AMC) must comply.
You may use or adapt any format of your choice for the ISM plan, as long as it adheres to APA format and allows you to address the requirements above.
I will assume the role of Acme corporate CEO in guiding and evaluating the ISM plan.
Here’s an Information Management Plan for an Acme store in Canada: Acme Canada IMP.