dentify the case types that should appear in the process architecture writing homework help

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Exercise 2.8

A university provides education and services to its students. This starts

with admission of students to the university. When a regular student, i.e. a student

who comes from a Dutch high-school, sends in his admission form such a student is

registered by the admissions office. Subsequently, the eligibility to study in a certain

program is checked based on the information that the student provided on his admission

form. For students who arrive from another school, such as a polytechnic,

the previous study that the student took, according to his admission form, must be

examined in detail. Polytechnic students can either come to the university after completing

one year of courses (propedeuse) or after receiving a polytechnic diploma.

Students from universities in other countries are also accepted. Also for them, the

studies that they took previously must be examined in detail. When students are

considered eligible and the courses that they have already followed (if applicable)

check out, they are enrolled at the university, which involves sending a letter that

they are accepted and entering the details of their enrollment in the information system

of the university. The students then become a student of their respective study:

industrial engineering, building or construction engineering.

After the students are enrolled, they can take courses or do projects and they can

use the services that are provided by the university, which include: language training

and sports facilities. Projects are done on an individual basis by a student together

with a lecturer. The university recognizes part-time students who do their studies

while they are working in a company. These students typically do projects of a more

practical nature than the other students, such that the process that is followed during

the project are also different for these students.

Design a process architecture as follows:

1. identify the case types that should appear in the process architecture

2. identify the functions that should appear in the process architecture

3. draw a case/function matrix

4. identify the processes in the case function matrix, split up processes if and only if

one of the guidelines applies, clearly indicate which guideline you applied where

Exercise 2.9

A consultancy firm provides consultancy, outsourcing, and interim

management services. The firm considers acquisition of projects as part of those

services. Acquisition can both be done for existing clients and for new clients, because

it concerns acquisition of projects rather than clients. Acquisition is typically

started at ‘networking events’ by partners of the consultancy firm. It is handled

according to a fixed procedure, but no standard document is used. When a client

shows interest in a consultancy service, an intake is done with the client. To maintain

a long-term relationship with clients as much as possible, the firm will always

60 2 Process Identification

try to establish a framework contract with new clients during the intake. For existing

clients a framework contract does not have to be established. As another form

of relationship management, regular meetings are held with existing clients. During

these meetings the client’s organization is discussed with the client. This enables

the client to decide whether additional work should be done to further improve the

organization. At the same time this enables the firm to bring in additional assignments.

The intake and the regular meetings happen according to the same form, on

which an inventory of the client’s wishes can be made.

For consultancy and outsourcing services, a project team must be created directly

after a project assignment was given to the consultancy firm. After a project team is

created, there is a kick-off meeting with the client and after the kick-off meeting, the

project is executed. The kick-off meeting is the same for each type of project, but

the way in which the project is executed differs largely per type of service. At the

end of the project there always is an evaluation meeting with the client as a means of

quality control. The creation of the project team, the kick-off meeting, the execution

of the project and the evaluation of the project happen according to a project plan.

The consultancy company has a services department, which takes care of market

research for the consultants, manages the leasing of cars and provides secretary

services.

Design a process architecture as follows:

1. identify the case types that should appear in the process architecture

2. identify the functions that should appear in the process architecture

3. draw a case/function matrix

4. identify the processes in the case function matrix; split processes if and only if

one of the guidelines applies and indicate which guideline you applied where

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