week 7 mat 510 respond to question and respond to one student apa format

Building and Using Models

• Per the textbook, in order to understand the causal relationship in business process, a manager will often ask “whys” as a way to drill down to the root cause of failures. Select one project from your working or educational environment and propose at least three “why” questions that you would ask in order to identify root cause of problem. Justify your responses.
• THis is the student respond …Kimberly Woods
  RE: Week 7 Discussion

  Per the textbook, in order to understand the causal relationship in business process, a manager will often ask “whys” as a way to drill down to the root cause of failures. Select one project from your working or educational environment and propose at least three “why” questions that you would ask in order to identify root cause of problem. Justify your responses.Last summer at my part-time job, there was an issue where some accounts were falling into a work queue and those accounts appeared that they had not been touch. We had a group of people go through the accounts and contact the insurance companies to obtain authorizations. When contacting the insurance companies, all the accounts did not require an authorization. So why were these accounts going into this work queue on hold?According to the text, if you want to understand the causal relationship in business process, some questions you may want to ask to improve the above process are: 1. Is there a particular insurance company on these accounts that is causing the problem? 2. What is the difference between the accounts in this work queue compared to others that did not require an authorization but was not in this work queue in question? 3. Why are there delays taking place in receiving correct information?After asking the questions above, the insurance companies varied on the accounts which ruled out it was an insurance company issue. The accounts had been touched by insurance authorization reps because the accounts were time stamped with the agent’s name and it was the same two-three agents who worked the accounts. The major difference between the accounts was there was a field that was left blank. In that field there is an option to select “Authorization Not Required” and it was not selected for those accounts. In conclusion, the problem was a training issue. The reps needed to be trained on how to properly complete the authorization form. This also answered the question as to why those accounts appeared to be untouched.