The VP of customer service has expressed concern over a project in which you’re involved. His specific concern is that if the project is implemented as planned, he’ll have to purchase additional equipment to staff his customer service center. The cost was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer.
In 400 words or more using a minimum of one reliable source – In your opinion discuss the best methods of action according to PMI fundamentals. Your response should discuss the following talking points: ethics, stakeholder agreements and meeting customer needs.