Week 3 2nd Secret

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Your many successful experiences seem to buttress Goleman’s position on the importance of building rapport. Good job, Class! It seems like such a simple concept, but yet your many stories have indicated our mixed emotions about being able to do this comfortably.

Goleman’s second secret to success is the act of empathy. What does empathy mean? Again, please try to be specific in terms of words and behaviors. After giving it your best shot, you might enjoy this short video (2:53) by Brené Brown on the differences between empathy and sympathy


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